shipping

shipping

we are currently only shipping within new zealand and have a flat shipping rate of $12 for all packages under 3kg. for packages weighing more, the cost of shipping will be calculated based on the pieces purchased and the size of box(es) required.

we aim to have your pieces packed and ready to send as quickly as possible, but this can sometimes take a few days. once your new items are on their way we'll be in touch with a tracking number. unfortunately, we can not guarantee arrival time.

if you are keen to skip the delivery fee, or just want an excuse to see margot, please use the code "kerikeri friends" at checkout and we will get in touch to arrange a suitable time for you to pick up your order.

at hayley pascoe ceramics, we aim to use as much recycled packing material as possible, so each package will be unique. one package may use shredded paper from hayley's preschool, while another may reuse packing material from friends and family. it is important to us that anything and everything that can be repurposed is, and we encourage you to reuse or recycle whatever you can.

 

returns

unfortunately, we do not accept returns or issue refunds unless your items were damaged during shipping. when shopping online, please choose your pieces carefully and keep in mind that items may not look identical to those posted on the website. due to the nature of the ceramics process, glazes in particular, no two pieces will be alike. this means that each piece is handmade and unique.

if any items are damaged during the shipping process, please send us a message at hello@hayleypascoeceramics.com and we will be in touch as soon as possible. please attach a photo of the damaged piece(s). to be eligible for a refund or exchange, items must be unused and in their original packaging. the cost of shipping will not be refunded.